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Frequently Asked Questions
I was just involved in an accident, what should I do first?

Whenever you are in accident, we recommend that you call the police immediately to report the accident. Next, you should call your insurance agent to inform them that you have been involved in an accident. After the insurance company has been notified, you can stop in or call for an estimate. Make sure the vehicle is safe to drive, if it is not, give us a call and we will tow it from the accident for you.

For more information on what to do next, visit our In Case of an Accident page.

Do I have the right to select the shop that will repair my car?

Yes. In order to expedite your claim, select the repair shop; leave your automobile there; and notify your insurance agent or company.

Can you match the paint color?

Yes. When repairing vehicles, our mission it to restore your car to its pre-accident condition. You can expect a color to match that blends perfectly.

Will I receive a warranty with my repair?

Yes. We pride ourselves on doing the best job possible, the first time. That's why we guarantee every job that we do. We deliver customer satisfaction on the services that we offer. Not every body shop is willing to make that commitment, but that's what sets us apart from all the others. Click here to learn more about our warranty.

Do I have to get more than one estimate?

According to the Ohio Board of Collision Repair, only one estimate is needed from the shop of your choice.

Why can't I get an estimate over the phone?

With each vehicle being different, we need to be able to see the vehicle to make sure we estimate all of the damage to ensure a proper repair.

How long will the repair process take?

When you bring in your vehicle for an estimate, one of our estimators will be able to tell you the length of time it will take to repair your vehicle based on the parts being used and the hours it takes to complete the repairs.

Must I notify my insurance company before repairs?

Yes, insurance policies require that you notify the company or your agent, make a report, and tell them where the damaged vehicle may be inspected.

Who pays the repair bills?

You must arrange for payment. Your insurance policy states the insurance company will pay you less any deductibles or depreciation.

Who is responsible for repairs?

The shop. That's why it is important that you select a repair facility that is properly trained and equipped to restore your automobile to its pre-accident condition.

If there is a problem with the repair job, who should you contact?

First, the manager of the shop. If your problem is still not resolved, contact your insurance company claims manager. You may also want to contact the office of consumer protection.

If my insurance company fails to process my claim or pay the amount agreed upon, what can I do?

First contact your insurance agent, then talk to the Branch or Regional Claims Manager of the insurance company. If that fails, then contact the Ohio Department of Insurance at 614-644-2658.